![]() If you get poor speeds even when wired up, though, you’ll want to contact your internet provider’s customer service and find out why you aren’t getting the speeds you pay for. If it shows better speeds, your Wi-Fi network may be to blame (see below). Maybe your Wi-Fi network isn’t very strong in that room–try connecting your computer to the router with an Ethernet cable and running the test again. If you know you pay for a faster connection than what you’re getting, there could be a few issues at play. You may be able to contact your Internet service provider and pay more for a faster Internet connection-or switch to another Internet service provider that provides one. ![]() If the tools say your connection is slower than that, your connection speed may just be too slow for streaming video.
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